FAQ’S & Resources

I get this one a lot: “Is managed IT and cyber security expensive?”
And honestly, the question usually isn’t can you afford it - it’s can you afford not to, especially now.

Most of the time, it’s not expensive when you compare it to what a cyber incident can cost. One breach or attack can mean lost revenue, downtime, recovery work, and a whole lot of disruption - and it adds up fast.

The easiest way to think about it is like insurance for your business, plus having someone there to handle the day-to-day IT issues - especially if you don’t have IT staff in-house.

And if you just want a straight answer on price: our plans start from $125 per month, covering IT management, cyber security, and compliance support in one package.

This is a fair question - and one we hear all the time.

In simple terms, we look after the technology side of your business so you don’t have to. That means keeping your systems running, your data protected, and fixing issues before they turn into bigger problems.

Day-to-day, that includes things like monitoring your systems, managing updates, handling backups, securing your devices and networks, and being there when something breaks or doesn’t work the way it should.

On the security side, we focus on protecting your business from common cyber threats, making sure the right controls are in place, and helping you meet any compliance or legal requirements that apply to you.

The goal is simple: you can focus on running your business, knowing someone is actively looking after your IT, cyber security, and compliance in the background.

This is usually one of the first things people worry about - and rightly so.

When something goes wrong, speed matters. Our focus is on responding quickly, containing the issue, and getting you back up and running as soon as possible. Because we already manage and monitor your systems, we often spot problems early - sometimes before you even notice them.

If it’s something serious, like a cyber incident or system outage, you’re not scrambling to find help. You already have a team that knows your environment and can step in straight away.

The goal is simple: less downtime, less stress, and faster recovery when it matters most.

This is a really common one, and the short answer is: cyber security isn’t just for big companies.

In fact, small and medium businesses are often targeted more, because attackers know they usually have fewer protections in place. Most cyber attacks aren’t personal - they’re automated and look for easy targets.

Even basic things like email, passwords, customer data, and online systems are valuable to attackers. And if something does go wrong, smaller businesses often feel the impact more - through downtime, lost income, or reputational damage.

Cyber security doesn’t have to be complicated or over the top. It’s about putting sensible protections in place so your business can keep running, no matter its size.

Most cyber threats aren’t complicated - and they’re not usually targeted at one specific business.

The most common ones we see are phishing emails and scams, where someone tries to trick you or your staff into clicking a link or giving away login details. From there, attackers can access systems, steal data, or spread malware.

Another big one is ransomware, where systems or files get locked and a payment is demanded to get them back. There’s also weak passwords, unpatched systems, and unsecured devices, which make it easier for attackers to get in.

The good news is that most of these threats are preventable with the right basics in place - things like email protection, updates, backups, and sensible security controls.

Sometimes it’s obvious - and sometimes it isn’t.

You might notice things like systems running slowly, files missing or locked, strange pop-ups, or accounts you can’t log into. In other cases, staff might report odd emails, unexpected password resets, or activity that just doesn’t look right.

The tricky part is that many cyber incidents don’t announce themselves. That’s why monitoring, alerts, and regular checks are so important - they help spot issues early instead of finding out weeks or months later.

Our role is to keep an eye on things in the background, so if something unusual happens, it’s picked up quickly and investigated before it turns into a bigger problem.

First thing to know: you’re not dealing with it alone.

If something like ransomware or a cyber attack happens, the priority is to contain the issue, limit the damage, and get your business back up and running as quickly as possible. That can mean isolating affected systems, restoring data from backups, and stopping the attack from spreading.

At the same time, we help guide you through what needs to happen next - whether that’s recovery, reporting obligations, or just making sure everything is safe before systems go back online.

The goal isn’t just to fix the problem, but to reduce downtime, protect your data, and prevent the same thing from happening again.

Most protection happens quietly in the background.

Day-to-day, that means monitoring systems, keeping software up to date, managing backups, and making sure security controls are working as they should. We also look after things like access to systems, device security, and email protection, which are common entry points for attacks.

The aim isn’t to overcomplicate things - it’s to reduce risk by taking care of the basics properly and consistently. When those basics are done well, most cyber incidents never get the chance to start.

In short, we focus on keeping your systems secure, stable, and running smoothly, without you needing to think about it.

Put simply, compliance means following the rules that apply to your business.

Those rules might come from laws, industry regulators, or contracts, and they often relate to how you protect information, manage risk, and respond if something goes wrong - especially when it comes to cyber security.

For most businesses, compliance isn’t about ticking boxes or dealing with piles of paperwork. It’s about showing that you take security seriously and have sensible protections in place.

Our job is to help make compliance clear, practical, and manageable, so it supports your business instead of slowing it down.

Yes - that’s a big part of what we do.

Most businesses are required to follow privacy laws and security requirements, even if they don’t always realise it. These rules are about protecting personal information, securing systems, and responding properly if there’s a cyber incident.

We help you understand what applies to your business, put the right controls in place, and keep things maintained over time - without making it overly technical or complicated.

The aim is simple: help you stay compliant, reduce risk, and avoid nasty surprises down the track.

Not every business needs a full audit straight away - but it can be very helpful.

An IT security audit is really just a health check. It looks at how your systems are set up, where the risks are, and whether your security controls are doing what they’re meant to do.

The goal isn’t to point fingers or overwhelm you with technical detail. It’s to give you a clear picture of where you stand, what’s working well, and what could be improved.

From there, you can make informed decisions about what to fix now and what can wait.

GRC stands for Governance, Risk, and Compliance - and while it sounds complex, the idea is actually simple.

It’s about making sure your business is run responsibly (governance), understanding what could go wrong and reducing those risks (risk), and following the rules that apply to you (compliance) - especially when it comes to IT and cyber security.

GRC helps turn security and compliance into something structured and manageable, rather than reactive or rushed when something goes wrong.

In short, it helps your business stay secure, meet its obligations, and make better decisions, without adding unnecessary complexity.